Spoke to a rep at Delta Dental at 4pm on monday 8.30, and spent quite a while expressing my exasperation. I asked for someone at Delta to have a conference call or email discussion with Trinet to explain to them how to update my account even though I'm no longer with Zendesk.
He explained that Trinet has a client services department who actually handles the interface with Delta. I insisted that someone at Delta had to know a definitive answer on how records are updated for inactive employees.
He transferred the call to a manager named Heidi. She was very nice but didn't seem to understand my emphasis on getting the SSN completely removed, particularly from my the Trinet/Zendesk record.
He transferred me to a manager named Heidi. She told me there's nothing she can do, and I should contact Trinet and ask who their account manager is, and then have that person handle this.
No comments:
Post a Comment