2010.9.1 - response from Annette Jang = SUCCESS!

from Jang, Annette
to clay shentrup
date Wed, Sep 1, 2010 at 10:29
subject RE: SSN issue

Hi Clay,

I got this taken care of for you. Your SSN has now been completely removed from our system so if you were to call Member Services and provide them your SSN, we should not be able to pull you up at all. You are listed in our system with only your J number, which links you to TriNet and Sharethrough.

Thank you!

Annette Jang
Sales Assistant
Small Group Sales (2 – 50)
CA Lic #0F57331
blue shield of california
2175 North California Blvd. Suite 250
Walnut Creek, CA 94596
ph | 925.927.7473
fax | 925.927.7410
annette.jang@blueshieldca.com

2010.9.2 - filed grievance form with Delta Dental

from SubscriberServices@delta.org
to Clay Shentrup
date Thu, Sep 2, 2010 at 14:51
subject Grievance Form from the Internet

We have received your inquiry and will respond shortly.
If you need to contact us about your inquiry, please reference the
tracking number below.

Thank you for contacting Delta Dental.

-----------------------------------------------------
Tracking Number

2010.9.1 - contacted Annette Jang at Blue Shield

Called her and explained the issue, then sent a follow-up email immediately thereafter, to relay Tammy's phone number and provide her with something "in writing".

from clay shentrup
to annette.jang@blueshieldca.com
date Wed, Sep 1, 2010 at 10:18
subject SSN issue

Annette,

To summarize: I never authorized Trinet to disclose my SSN to my insurance carriers. In fact, I explicitly ordered them NOT to disclose it.

I've been dealing with Trinet about this issue since December of 2009, and my contact there is a manager named Tammy Wadsworth. Her direct phone number is 775.327.6482.

Thank you,
Clay Shentrup

2010.9.2 - response from the Electronic Frontier Foundation

from Eva Galperin
to clay shentrup
date Thu, Sep 2, 2010 at 14:45
subject Re: Social Security problem

Clay,

Thank you for contacting the Electronic Frontier Foundation. I am not sure that there is enough of a digital nexus in this case for EFF to get involved, but you might want to try taking a look at the Privacy Rights Clearinghouse for guidance and the Electronic Privacy Information Center for representation.

Regards,

Eva Galperin

************************************
Eva Galperin
Referral Coordinator
Electronic Frontier Foundation
eva@eff.org
(415) 436-9333 ex. 111
************************************

2010.9.1 - last conversation with Trinet?

I left a message with Heidi Isaacs at Delta Dental, asking her to call Tammy Wadsworth at Trinet, and check back in with me.

Received this message at 3:55pm from Tammy Wadsworth:

Hello Clay. This is Tammy Wadsworth at Trinet. I was -- I had the opportunity to speak with Heidi at Delta Dental. I'd like you to give me a phone call back so I can relay the message, since the voicemail did not leave your name I wanna make sure I reached you correctly. So you can call me at 775.327.6482. Again, this is Tammy at Trinet calling to relay some additional findings after my discussion with Delta Dental. Thank you.

Spoke with Tammy around 4:15pm. She had talked to Heidi Isaacs at Delta Dental and confirmed there was nothing more that Trinet could do. This is when I called Delta Dental and spoke with Arin Watkins, who told me that I must file a grievance with Delta Dental at https://secure1.ddpdelta.org/ddpca_secure/!complaint.asp

2010.9.1 - Delta Dental says I must file a grievance

Spoke with Arin Watkins at Delta Dental, who says I must file a grievance form here:

https://secure1.ddpdelta.org/ddpca_secure/!complaint.asp

2010.8.31 - contacted the Electronic Frontier Foundation

from clay shentrup
to information@eff.org
date Tue, Aug 31, 2010 at 03:27
subject Social Security problem

Hello,

I'm not sure that the EFF is the right place to go with this problem,
but maybe I can offer some advice.

At my last and previous employer (both "startups", who use third party
benefit administrators to handle health benefits), my Social Security
number was given to my benefit carriers, even though I explicitly said
from the start that I did not authorize that.

I created a blog to chronicle the ongoing saga of trying to get my
benefit carriers to remove my SSN from their records.

http://ssnfail.blogspot.com/

It has become truly agonizing, but I don't know that I want to (or
really even can) spend the money to hire an attorney at this point.

Thanks,
Clay Shentrup
San Francisco

2010.9.1 - plea for sanity with my benefits admin (cont.)

from Clay Shentrup
to Azeb ______
date Wed, Sep 1, 2010 at 9:58 AM
subject Re: Delta Coverage

Azeb,

It's Clay Shentrup. I just wanted to ask who you spoke with at Delta Dental who said they "can't" erase my SSN from my record?

Thanks,
Clay

2010.9.1 - plea for sanity with my benefits admin (cont.)

From: "Azeb ______"
Date: September 1, 2010 9:26:23 AM PDT
To: "'Brian ______'"
Cc: "'Paul Wensloff'" <______@alliedadministrators.com>
Subject: RE: Delta Coverage

Hi Brian

With Allied Administrators it is only showing with the dummy SS#. It is his previous record with Trinet that is showing under his real SS#. Delta said they can’t erase it, they have to show the history.

Thanks,

Azeb ______
Account Coordinator
Allied Administrators

2010.8.30 - plea for sanity with my benefits admin (cont.)

From: Brian ______ [mailto:brian.______@baypointbenefits.com]
Sent: Monday, August 30, 2010 5:35 PM
To: Azeb ______
Cc: Paul Wensloff
Subject: Fwd: Delta Coverage

Clay Shentrup at is stating that Delta has his SSN. Can you confirm, based on the info below, that it is from the previous Trinet administered plan - not the Allied plan?

Brian ______
Managing Director
BayPoint Benefits