Around 11AM, I called Jessica Austin at 877.335.8273 x2203. I explained to her my findings regarding the sections of Title 45 which Delta had cited in their response to my DMHC complaint. I asked her why Delta was refusing to remove my information. Just like last time, she spoke to me very vacantly, refusing to acknowledge my question of why Delta was refusing to remove my information.
Jessica made several assertions which seemed to have been fabricated on the spot. For instance, she told me that I should be dealing with the DMHC, not Delta Dental. I told her that I had already called them, and attempted to explain to her that the DMHC only deals with Knox-Keene compliance, so Delta's claim about Title 45 was outside the DMHC's jurisdiction. But Jessica cut me off and asserted that the DMHC deals with all regulation of health plans.
Once I finally was able to explain to her that Title 45 was outside the DMHC's jurisdiction, Jessica said (paraphrasing), "well then it's outside of our jurisdiction too." I told her that didn't make sense, since Title 45 was the actual legislation that Delta Dental cited in their response to my DMHC complaint!
Jessica repeatedly said things like, "I don't know what you want me to tell you", or "I've answered your question -- we are unable to remove your information from our records." Just like in our last phone "conversation", I repeatedly told her that my question was why they "could not" remove my information. She continually asserted that she had done all she could do and did not want to "argue" with me. She refused to actually answer my very straightforward questions.
Eventually Jessica put me on hold for about two minutes, then came back on and reiterated what she had said, and then told me she was going to disconnect the call, then wished me a happy holidays, then hung up.
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