I called Delta Dental again, just now, hoping to speak to someone more sane and level-headed than Jessica Austin. The initial representative almost instantly came across as sort of blunt and confrontational, which gave me an unsettling feeling. I thought, "are all Delta's employees just crazy?"
However, that rep transferred me to her supervisor, Peg Estaves, who was so much more helpful than Jessica. Instead of just telling me "we can't remove your information", she cited a specific six year retention policy within HIPAA, as well as an even longer seven year retention policy that was mandated by none other than the DMHC.
Peg even told me I could write to Delta's legal department if I had further concerns!
I thanked Peg profusely for being so helpful, and I will now attempt to verify the seven year requirement with the DMHC.
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