2010.3.1 - request for status update from Dana at Trinet

From: Clay Shentrup
Sent: Monday, March 01, 2010 3:12 PM
To: Young, Dana
Subject: Re: question

Dana,

Could you please give me an update on the status of my SSN issue? The last time you spoke, you indicated that the insurance companies "required" my SSN, but as I said, agents with both companies told me that was actually not correct. In fact, Blue Shield went ahead and changed me over to using my policy number instead. However, if something is not done on your end, I fear that my SSN may be re-pushed if there is ever again any sort of update to my record. Also, Delta Dental will not update the record until it is pushed to them by Trinet, so action is required on your end.

I feel I have been extremely patient in this ordeal. I initially wrote back in December, before even signing up for my benefits. It has been nearly 3 months, and I have seen no resolution, nor any explanation as to why this should pose any problem or why a resolution has taken so long. As the insurance representatives have explained, this is a straightforward process, of simply updating my record and pushing it to them. Some timely feedback, and ideally a fix of the problem, would be very much appreciated.

Regards,
Clay Shentrup