from Clay Shentrup
to Clay Shentrup <clay@zendesk.com>
date Thu, Aug 19, 2010 at 22:58
subject Re: Per Tammy Wadsworth's request, case# ______ -- Fwd: question
Tammy,
I just wanted to check on the status of things. Our last talk was on Monday August 2nd, ending around 4:40pm. We discussed the matter of who is responsible for updating my account to remove the SSN. My insurance company says Trinet must do it, but your understanding (as I understood it) was that Trinet cannot update closed accounts. You said you would look into this.
As I said, I would be happy to set up a conference call with a representative from Trinet and one from my insurance provider to definitively sort this out. Whatever I can do to facilitate solving this problem I am happy to do.
Thank you,
Clay Shentrup
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