Spoke to Tammy Wadsworth, who asked me to forward my original correspondence with Dana to her. I did so immediately:
============ORIGINAL MESSAGE =================
From : Shentrup, Clay
Date : 2010-04-28-16.47.31.000000
Reply to: clay@zendesk.com
Subject: Per Tammy Wadsworth's request, case# 643952 -- Fwd: question
[entire preceding correspondence with Dana et al was included]
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