2010.8.30 - agents contradicting each other

From: "Jang, Annette" <Annette.Jang@blueshieldca.com>
Date: August 30, 2010 4:17:45 PM PDT
To: "Brian _____" <brian._____@baypointbenefits.com>
Subject: RE: Delta Coverage?

Hi Brian,

I’m not sure what the member was told, but per our system, I see Clay Shentrup is enrolled with his J # listed under the “SSN” box.  Also, the notes in our system states that the subscriber doesn’t wish to be enrolled w/ his SSN, so he was enrolled with a J# instead.  This note was inputted on 7/9/10.

Thanks!

Annette Jang
Sales Assistant
Small Group Sales (2 – 50)
CA Lic #0F57331

blue shield of california
2175 North California Blvd. Suite 250
Walnut Creek, CA 94596

[Note: this totally contradicts what Jenette said.]