2010.3.9 - gave agent info to Dana at Trinet

On Tue, Mar 9, 2010 at 5:00 PM, Clay Shentrup <clay@zendesk.com> wrote:

Dana,

Victoria (ext 6145) at Blue Shield, says that they can and often do use alternate numbers in place of SSN's. She said there is actually a recent law (I don't know the exact name of the law) that stipulates subscribers do not have to use their SSN. She is going to see whether they can just manually change it without requiring a push from Trinet. But if I push from Trinet is necessary, it sounds like that is perfectly acceptable to them.

Marida C., at Delta Dental, also mentioned this law that says subscribers don't have to use the SSN. She says it is not unheard of for people to do this, and Trinet is free to call them and confirm this at 800.765.6003. This would require a data push from Trinet.

Clay