Called Blue Shield of California at 9:40am on 2010.7.12. Spoke to a representative named Laura, who was argumentative and belittled my issue. (Basically she asked for me to justify why I wanted my SSN to be private, rather than just respecting my request.)
She said she would transfer me to her supervisor's voice mail, but after being on hold for a bit, I was disconnected.
I called right back and got a more helpful representative. I left a message with Marsha McDonald about my problem.
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